REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for choosing Hemwear LLC (hereinafter referred to as “we” or “the Company”) as your menswear shopping platform. We are committed to providing high-quality products and excellent customer service. If you are not satisfied with your purchase, we will help you understand how to refund or exchange the goods in the refund policy below.

1. Refund conditions
   ● You can submit a refund request within 30 days after receiving the goods.
   ● The goods must be unused, undamaged, and retain the original tags and packaging.
   ● Please retain proof of purchase (such as email confirmation or receipt) in order to process the refund.
2. Refund application process
   If you wish to request a refund, please follow the steps below:
3. Contact customer service: Contact our customer service team by email (hk@hemwearshop.com) with your order number and the reason for the refund.
4. Obtain a return authorization: Our customer service team will provide you with a return authorization (RMA) number and instruct you on how to ship the goods back.
5. Return the goods: Ship the goods back according to the instructions provided, and make sure to retain the tracking information so that you can find the package.
6. Refund Processing
   ●Once we receive the returned product and confirm that the refund conditions are met, we will process your refund request within 7-10 business days.
   ●The refund will be returned to your account via the original payment method. Please note that it may take additional time for the bank to process the refund.
7. Costs
   ●The return shipping fee is borne by the customer unless the product has quality problems or the wrong product is sent.
   ●For non-original goods, a certain depreciation fee may be charged.
8. Exchange Policy
   If you want to exchange the product, please send the product back according to the refund process. After the processing is completed, you can purchase the required product on our website again. Please note that exchanges do not automatically trigger refunds.
   Thank you for your support of Hemwear LLC, we look forward to providing you with a great shopping experience!